Service Offerings: Unique Support Programmes

As a global leader in the competitive CAD/CAM software industry, EDGECAM understand that our customer’s investment in EDGECAM, our world-class solution for NC part programming, is one that deserves the highest calibre service and support programmes to continually enhance functionality and streamline productivity. Our reputation is built on a quality portfolio which is complemented by our comprehensive, tailored and proven service offerings – which leave you free to concentrate on running and expanding your business.

We provide consultancy, training and direct customer support, tailored to suit your company requirements, both technically and financially.

Our goal is to maximise your EDGECAM investment. We recognise your business’s future success is reliant on the quality and efficient delivery of our services. Our Support Centre is staffed by permanent technical engineers who are accredited in handling customer support enquiries. We are ready to respond to our customers in a timely and easily accessible fashion via:

• Telephone
• On-line portal
• Remote desktop assistance
• Email
• On-line services

“We’ve had excellent service from EDGECAM. You submit a question by e-mail or phone and you’ll have an answer the same day.”

Richard Rhodes
Manufacturing Engineering Manager
Darron SBO Limited

Training

Training – Invest in Your Product, Your People, Your Future

EDGECAM have a comprehensive training and conference programme designed to support and add value to every one of our customers.

And to ensure we accommodate all our customers, regardless of geographical location, we also host User Meetings at venues throughout the UK.

Our training courses have state-of-the art equipment, are purpose designed to provide an educational as well as friendly environment, and all trainees receive a EDGECAM training certificate.

“The EDGECAM training held in South Kirkby was professionally presented with a high standard of product knowledge. We chose a small class size which made it easy to discuss any queries or issues tailored to our individual needs.”

Ian Lillystone, Toolmaker
DCA Design International

Whatever your company size or technical needs, EDGECAM have a training programme to enable you to maximise the benefit of your investment in EDGECAM.

Special Projects & Installation Team

A unique and invaluable benefit for EDGECAM customers – our Special Projects & Installation Team offer core bespoke development to extend EDGECAM’s functionality to your specific company needs, streamlining your productivity and accelerating your return on investment. Our Special Projects Team can develop tailored software and customised programming services that are easy to use and suit your specific company requirements.

We deliver solutions that streamline your manufacturing and offer flexibility, speed and result in better time to your market. Our Installation Engineers are secondto- none in the CAD/CAM industry today. On-site installation skills provided by our engineers include:

• Review of current hardware and recommendations if change would be beneficial
• Instruction on system configuration and installation procedure
• Full system ‘health-check’
• Remove older versions of software if applicable and back-up all files
• Full report of all essential information relevant to the installation
• Everything backed up on the customer’s preferred media

Additionally, for customers of our wireless/Ethernet DNC solution we offer:

• Installation and configuration of access points and bridges
• Configuration of EDGECAM DNC SCD-S software and hardware
• Allocation of IP addresses to all hardware
• Installation of EDGECAM DNCsoftware ranging from basic FTP server software to machine tool monitoring, which includes file transfer history and traceability.

No matter what EDGECAM software solution you choose, we show you how to access the support portal, help you log your details and register, and explain how to contact our helpdesk. We aren’t off-site until you are 100%
satisfied with our on-site visit.

“We decided to move to a wireless/Ethernet DNC solution and were very satisfied with the installation and service upport EDGECAM provided. As a direct result of moving to wireless our machine operators can now request their programmes directly from the machine tool controller. We estimate we have gained a substantial amount of hours of extra production time in the last six months thanks to EDGECAM DNC.”

Tony Beaumont, Production Engineering
Development Manager
AF Aerospace Limited